frequently asked questions
1. How do I pick the right mental health professional for me?
Please explore the mental health professionals available on our Meet The Therapists page & see which professionals’ style & expertise matches your needs best.
2. Is all my information confidential?
As a part of our Code of Ethics, we as psychologists are obligated to keep your information private & confidential. We may offer you paperwork at the start of the treatment regarding our privacy policy or as a part of an informed consent form. However, under some circumstances, we might have to make exceptions & reveal private information.
- Psychologists may disclose private information without consent if they expect the client to be at risk of harming themselves or to others.
- Psychologists may disclose private information without consent in case of medical emergencies.
- Psychologists may disclose private information if client requires other professional consultations or referrals.
In most situations, your psychologist will obtain your consent &/or consult you before revealing your private information to other parties or to use for research purposes. Please feel free to discuss any further concerns regarding privacy or confidentiality of your information with your psychologist.
Note: Kindly keep in mind the limitations of maintaining privacy over online sessions. We are NOT responsible for the breach of confidentiality guidelines by the client during online sessions.
3. How many sessions do I need?
The number of sessions you need may vary based on your requirements & at the discretion of your psychologist. Please feel free to enquire with your psychologist in your sessions.
4. How long are the sessions?
The average duration of sessions is approximately 45-60 minutes. However, sometimes the session length may vary based on your needs & at the discretion of your psychologist.
5. How do I schedule an appointment?
You can schedule an appointment with your preferred therapist through our Book A Therapy Session page.
6. When can I expect to hear back once I’ve filled the form on the booking page?
We usually revert back on the email you provide within 5-7 working days. In case you don’t find our response, please check your spam folder or contact us regarding the same.
7. What if I can’t afford the psychologist’s fees?
Most of us work with a sliding scale, you may consult &/or request your psychologist to reconsider your fixed payment during your first session.
8. Why do you need my ID proof while booking an appointment?
We need you to upload your ID proof as a proof of age since in case of minors (under 18 years of age), we’re legally obligated to obtain a legal guardian’s consent before proceeding with therapy.
9. Can I cancel or reschedule a session?
Yes, you may cancel or reschedule your session under certain exceptional circumstances, however, your psychologist has to be informed at least 24 hours prior to scheduled appointment. A cancellation fee of ₹250 will be levied if your psychologist is not given advance notice as per the aforementioned timeline.
10. Are there any cancellation charges?
There are no charges for cancellation when the psychologist is informed 24 hours prior to scheduled appointment. Charges may be levied if the appointment is cancelled or rescheduled less than 24 hours prior to scheduled session.
11. Can I stop the therapy myself?
The termination process is an important aspect of the therapy procedure, so we would request you to not stop therapy sessions yourself but instead consult with your psychologist regarding the need & the process of termination specific to you.
12. What if therapy isn’t helping?
If you feel that your therapy is not helping you or beneficial to you, please do not hesitate to bring it up with your psychologist. After discussion, you & your psychologist may work towards improving your therapy experience or on agreement, they may further refer you to another mental health professional better suited to serve your needs.
13. I’m a minor (under 18 years old). Can I get therapy?
Of course! Therapy is for everyone though if you’re a minor, we’re legally bound to obtain a legal guardian’s consent before proceeding with therapy.
After you’ve uploaded an ID proof while booking a session, we’ll reach out with the process regarding the same.
1. What subjects do you offer?
Currently we only offer study support for Psychology & related courses.
2. What level of education do you offer support for?
We offer study support for all varieties of psychology degrees & diplomas ranging from Grade 11 to PhD/PsyD level.
3. Can you help with my assignments/presentations/research?
Yes, we can help & guide you with your assignments/presentations/research.
Note: We do not condone cheating or plagiarism & we do not offer services to do your assignments/presentations/research on your behalf.
4. How qualified are the instructors?
You will be provided information regarding the qualifications of the instructor before payment links are provided. At present, all our instructors have a minimum postgraduate (Master’s) level of qualification.
5. What language will I be taught in?
At present, the available instructors are fluent in both English & Hindi, so you may engage with them as per your comfort.
6. Can I take more than one session?
If you feel you need more than one session, you can specify your requirements in the intake form.
7. Can my friends & I take a session together?
Yes, group sessions are available with up to 7 people in a group. Kindly specify in the application form.
We wish to provide engaging and high quality learning services, hence, smaller groups are preferred, so that we can address all queries and concerns adequately.
8. How do I book a session?
You can fill the study support intake form & we will contact you with your booking information.
9. When can I expect to hear back once I’ve filled the form on the booking page?
We usually revert back on the email you provide within 2-3 working days. In case you don’t find our response, please check your spam folder or contact us regarding the same.
10. Will I receive study materials?
Unless specified in advance, no study materials or presentations will be provided. They may be made available at the discretion of the instructor, on request.
11. What can I expect from the session?
The sessions are highly personalised and the outline will be created based on the topics you wish to discuss. Kindly specify in as much details as possible, when filling the application form for a better learning experience.
12. How do I pay for session(s)?
We will contact you regarding session details as well as the payment information after your application form is processed.
13. How long will it take to process my application?
It will take approximately 2-4 working days to process your application.
14. Can I pay after the session is over?
Payments are to be made at least 24 hours before the session. Sessions will not be taken if payment is not completed in advance.
15. How long are the sessions?
Sessions are usually 60 minutes, however, longer sessions can be made available at advance request.
16. What if the session extends past the designated time?
You will not be charged extra if the session is slightly over 60 minutes, however, there may be additional charges if the session runs over 15 minutes beyond scheduled end time.
17. Is there an age limit?
There is no age limit, however, if you are under the age of 18, consent from a legal guardian or an adult will be required before the session.
18. Where are the sessions taken?
Sessions are currently only available online and will be conducted via google meet or Zoom.
19. Can I cancel a session?
If you wish to cancel, please make sure you cancel at least 24 hours in advance prior to scheduled session. You can then either choose to reschedule the session, or receive a full refund. However if this is not done, a refund cannot be given.
20. What if I am running late or miss the session?
We expect that you would join sessions at least 5-7 minutes in advance to avoid any delay. However, your instructor may excuse up to 10 minutes of delay and may adjust accordingly, if time permits. However, in case of any further delay, considerations will not be made. If you miss the session without advance notice, session will not be re-taken & refund will not provided.
21. Will I receive a certificate?
You will not receive a certificate as this service is only to provide remedial support. In order to receive certificates, you can look into some of our offered Courses & Workshops.
If you don’t find your query in this section, please reach out to us at hello@thebaretalk.com
- It is imperative to know that complete confidentiality may not be ensured due to logistical limitations, since it is an internet based tele-mental health service. However, as a part of our ethical practice, it will be our attempt to strive for complete confidentiality and any further concerns can be addressed with the psychologist during the session.
- Informed consent will be taken at the start of the services. This process may include a discussion of all parameters involved in therapeutic care like structure and timing of services, record keeping, scheduling, privacy, potential risks, confidentiality, mandatory reporting, and billing as well as information specific to the nature of video call/telephonic conversation. Additionally, any procedures for coordination with other medical other or mental health professionals, protocols of contact with psychologist and conditions for service termination and/or referral may also be discussed. The consent will either be taken through electronic signatures, manually signed printout of the consent form, or a verbal consent obtained during the session.
- Psychologists shall maintain an electronic record for each individual to whom they provide remote services, such as an assessment, identification information, contact information, history, treatment plan, informed consent, and information regarding fees and billing.
- ‘The Bare Talk’ does not provide emergency services or urgent crisis intervention outside of scheduled sessions. In case of emergency, please contact other available emergency resources.
- It is every mental health professionals attempt to prevent the the client from making harmful, risky or impulsive decisions like self-harm, substance use or suicide. However, in the event such decisions are made by individual impulsively or in unfortunate circumstances, the neither the psychologist nor ‘The Bare Talk’ can be held liable
- In the event of technical glitches or equipment failure at our end, session timings will be adjusted at no extra charge.
- In case, the client wants to extend their session, it is subject to availability of the psychologist and additional charges may be incurred, as per session rates.
- 24 Hour Cancellation Policy: If a client wishes to cancel their appointment, they must do so at least 24 hours prior to the appointment time and any cancellation done after will be chargeable.
- Online courses and workshops can be held on either zoom or google meet, the details of which will be provided in advance.
- All enrolments and related payments should be done only through ‘www.thebaretalk.com’. The fee is non-refundable, however, in case you are unable to attend due to unforeseen circumstances you may be shifted to another similarly priced course/workshop (subject to seat availability) or you may contact us when the event is restarted or conducted again. Please note, this option can only be availed within 6 months from the date of payment.
- In order to have a comfortable experience, it is important that participants join the event at least 5 minutes before the starting time. In case, the participant is delayed by more than 10 minutes post the beginning of event, they may be marked as absent or denied entry. Fees and payments will be strictly non-refundable.
- Courses and workshops will not be recorded and cannot be recorded by the attendee(s) without consent, for personal use or otherwise. Only the study materials stated in event registration will be provided to the participants in attendance. In case, an attendee is found recording or sharing recorded or provided content, they may face legal consequences.
- We understand that there may be technical difficulties given the online nature, in which case, please report to the instructor or administrator immediately and attempt to resolve the issue at the earliest. The facilitator/administrator will try their best to accommodate, however, it is your responsibility to ensure a secure internet connection or lack of technical difficulties.
- Since the events are being conducted online, keeping webcams on during the class is mandatory and will be reflected in the attendance for the same. In events that have an ‘evaluation’ component, engagement and interaction are highly encouraged. Although we will attempt to keep identifying information private, some platforms may not allow it, hence, some names and/or email addresses may be visible to other participants in the event.
- Online certificates will be provided on successful completion, subject to the individual meeting attendance requirements as stated specifically in the course/workshop details.
- As per our company policy, international charges for online events may vary depending on the currency exchange rate and related payment gateways. For more information or inquiries, kindly contact us at thebaretalk@gmail.com.